Interested in overnight shifts? Join our team and make a difference while working hours that suit you.

As a result of continued growth, HealthHero is seeking to recruit a Primary Care Centre Assistant (PCCA) to join our Integrated Urgent Care service across Shropshire, Telford & Wrekin on a part-time, permanent basis.

This role is primarily focused on overnight working, so we are looking for applicants who are comfortable working regular overnight shifts, as well as some weekends and bank holidays.

Additional evening, weekend and bank holiday shifts may also be available for those looking for extra hours, subject to operational requirements.

About the role:

As a Primary Care Centre Assistant (PCCA), you'll undertake a varied dual role combining driving and reception/base duties, helping our clinicians deliver safe and effective urgent care to patients across Shropshire, Telford & Wrekin.

You'll provide essential non-clinical support to clinicians and patients using the NHS 111 and GP Out of Hours service, helping ensure people receive the care and support they need when they need it most.

We offer a rolling four-week rota pattern, agreed following a successful interview, providing a structured approach to part-time working.

Our Urgent Care service operates across Shropshire, with operational bases in Telford, Shrewsbury, Bridgnorth, Ludlow and Whitchurch.

Your rota may include shifts such as:

• Monday to Friday evenings: 18:30/18:45/19:00–00:00

• Monday to Friday overnights: 23:45–07:00

• Weekends: shifts operating across the 07:00 Saturday to 07:00 Monday service period, including morning, afternoon, evening and overnight shifts

Please note: this vacancy is primarily for overnight working, and applicants should be comfortable undertaking regular overnight shifts.

Your key duties will include:

Driving

• Driving clinicians safely to patients' homes while adhering to current driving regulations.

• Carrying out basic vehicle checks at the beginning and end of shifts, ensuring vehicles are roadworthy, fuelled and appropriately equipped.

• Accurately recording medications and consumables used during shifts.

Base and reception

• Acting as a first point of contact for patients, carers and relatives attending our Treatment Centres.

• Supporting clinicians throughout your shift.

• Communicating with patients in person and by telephone, including comfort and welfare checks.

• Helping ensure Treatment Centres remain clean and tidy.

Medication and stock management

• Using computer systems to accurately maintain medication and consumable stock levels.

• Replenishing vehicle stock at the end of shifts.

• Supporting effective stock rotation and monitoring expiry dates following deliveries of medications and consumables.

Full training will be provided.

The PCCA role is varied and requires a flexible and resilient approach. You'll undertake a broad range of duties, including periods of prolonged sitting at a reception desk or in a vehicle, alongside more physically demanding activities such as moving and carrying emergency equipment and delivering CPR at floor level if required.

You'll need to be comfortable working in both clinical and mobile environments and responding to the needs of the service as they arise.

All successful candidates will also be required to undertake and pass a driver's medical in line with the requirements of the role.

About you

You'll be joining an established, close-knit team who play an important part in supporting our Integrated Urgent Care service.

We're looking for someone who is organised, hardworking, personable and dependable, with the confidence to work effectively during overnight shifts.

You'll need to:

• Communicate confidently with patients, relatives and carers.

• Demonstrate compassion, respect and professionalism.

• Have excellent attention to detail.

• Possess strong administrative skills.

• Be personable, engaging and reassuring.

• Remain calm and professional when working under pressure or dealing with emergency and potentially stressful situations.

A full UK driving licence with no more than six penalty points is essential, together with a good level of driving experience.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW).

Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services include:

• Telephone clinical assessment and consultation

• Video consultations

• Face-to-face appointments at treatment centres

• Home visits for patients unable to travel

• Clinical assessment and advice following NHS 111 referrals

• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our clinical, operational and care coordination colleagues work together to help patients access the right care and support when they need it.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe’s largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Why HealthHero?

Our values guide us every day. We strive to Simplify, Own, Aspire and Respect (SOAR).

You can find out more about HealthHero Integrated Care, explore our careers information and learn more about our commitment to quality through our Quality Account.

What we offer:

• A rewarding role where you'll make a real difference to patients and clinicians across your local community.

• Benefit from enhanced rates for evening, weekend and overnight working, with the opportunity to earn up to £17.16 per hour. Combined with flexible part-time hours, this role offers a rewarding way to support your local NHS urgent care service while fitting work around other commitments.

• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.

• Company Pension Scheme.

• Simply Health cash plan membership.

• Life Assurance.

• Free staff parking.

Apply:

If you would like to make a difference and think this is the role for you, we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at recruitment-team@healthhero.com

Closing Date: Friday 13th November 2026(5pm)

Working bases: Telford/ Shrewsbury

Additional information

*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.

**We reserve the right to close this job in the event we receive a sufficient number of applications.

***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on recruitment-team@healthhero.com

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.